I am having trouble seeing the website on certain browsers.
This website is designed to be compatible with all major browsers. If you are having trouble, first try reloading the website or determining if the issue occurs when you visit other websites. If the issue occurs only for this website, try clearing your local file cache, which will force your browser to reload all elements for each page.
The font is too small for me to read. How can I increase the font size?
Hold down the Ctrl key on your computer and press the + key to increase font size and press Ctrl – to decrease font size.
How can I adjust the webpage size so that it fits my screen?
Same as above, hold down the Ctrl key on your computer and press the + key to increase the screen size and press Ctrl – to decrease screen size. Ctrl 0 resets.
I am having trouble scrolling and seeing the full website.
The website is designed to allow users to scroll to see content using the navigation sidebars or your keyboard arrows. You may need to adjust your browser's view to zoom in or out of the page. You can do this by finding the magnifying glass or percentage label in the address bar in Chrome, Firefox, or Microsoft Edge.
What plugins are needed to use this website?
The list of viewers and players used by the website are available here.
I am having trouble scrolling and seeing the full website.
The website is designed to allow users to scroll to see content using the navigation sidebars or your keyboard arrows. You may need to adjust your browser's view to zoom in or out of the page. You can do this by finding the magnifying glass or percentage label in the address bar in Chrome, Firefox, or Microsoft Edge.
Which part of the Data Warehouse should I use?
- The Standard Reports tool provides you with step-by-step guidance in accessing LIHEAP data and creating data reports, tables, and graphs. This section provides you with different report options to find what you need.
- The Custom Reports tool allows you to develop and download more complex tables and graphics using LIHEAP program data reported by grant recipients and other data on low-income households made available by OCS. This section allows users to make customized tables.
- The Reports by Data Source tool allows you to create standard tables and charts by selecting a specific data source, including reports submitted by LIHEAP Grant Recipients and data made available by OCS.
How can I learn how to use the Data Warehouse?
- The Data Warehouse Tutorial provides an overview and step-by-step guidance for using the Data Warehouse to find, build, and customize reports according to your needs. Click here to view the Tutorial.
- Using the LIHEAP Performance Management Website's Data Warehouse for Program Planning (March 9, 2017). The Webinar will demonstrate concrete ways that grant recipients can use data to inform program planning. This includes highlighting linkages between available data from the LIHEAP Data Warehouse and specific questions in the LIHEAP Model Plan.
How can I print or save a chart?
Click on the icon located in the upper right corner of the chart.
What data is available in the Data Warehouse?
Data is available for all states from 2001 to the most recent available year, which is generally the prior calendar year. State data is reported by State LIHEAP grant recipients or and does not include tribal grant recipient data. An inventory of data available is located here.
Why isn't there any Tribal or Territory data?
Currently, the Data Warehouse contains data reported by State LIHEAP grant recipients and developed by the Office of Community Services for each State and the District of Columbia. It is anticipated that Tribe and Territory grant recipient data will be added at a later date. However, all grant recipients (including Tribes and Territories) are encouraged to access and utilize the Performance Management website for information, resources, and learning.
I can't log in because my account is locked.
An account may be locked after failed attempts to sign in. If your account is locked, please send an email to webmaster@liheappm.acf.hhs.gov to address this issue. If you forget your password, click "Forgot Password" to reset it. Please be sure to follow the guidelines to make your password as secure as possible.
I need help changing my password.
Click on 'My Profile' in the top right corner and click 'Edit' to make changes.
How can I request an account?
At the top right of the Performance Management website, click the link labeled "Create an Account." Once on the Create an Account page, fill in the necessary information for each of the required fields. After submission, a site administrator will email you temporary login credentials. You'll be required to change your password the first time you login.
I need help with a broken link.
Please send us a note and let us know. We'll respond and fix it as soon as we can.
I need help with a link that sends me to an incorrect page.
Please send us a note and let us know. We'll respond and fix it as soon as we can.
I see resources on the website that are inaccurate or out of date. How can I obtain current or corrected resources?
I see resources on the website that are inaccurate or out of date. How can I obtain current or corrected resources?
Please send us a note and let us know. We'll respond and fix it as soon as we can.
I'm having trouble downloading resources from the website.
Please send us a note and let us know. We'll respond and fix it as soon as we can.
I want to provide feedback on this website.
Please send us a note on our feedback form. We appreciate all feedback and strive to make the PM website easy to use.
Tools to locate LIHEAP information
Who do I contact if my question is not answered here?
Please send us a note and let us know. We'll respond as soon as we can.
Please visit the Help Desk page for more information about one-on-one assistance here.