General Website Support

Please note: If you need help with your energy bill, please follow this link:
https://liheapch.acf.hhs.gov/help

Need Energy Assistance?

How can I change my password?
Click on 'My Profile' in the top right corner and click 'Edit' to make changes.

The font is too small. How can I increase the font size?
Hold down the Ctrl key on your computer and press the + key to increase font size and press Ctrl – to decrease font size.

The webpage doesn’t fit my screen.
Same as above, hold down the Ctrl key on your computer and press the + key to increase the screen size and press Ctrl – to decrease screen size. Ctrl 0 resets.

I see resources on the website that are inaccurate or out of date.
Please send us a note and let us know. We'll respond and fix it as soon as we can.

I’m having trouble downloading resources from the website.
Please send us a note and let us know. We'll respond and fix it as soon as we can.

I found a link that is not working.
Please send us a note and let us know. We'll respond and fix it as soon as we can.

I found a link that sends me to the wrong place.
Please send us a note and let us know. We'll respond and fix it as soon as we can.

Where can I provide feedback regarding this website?
Please send us a note on our feedback form. We appreciate all feed back and strive to make the PM website easy to use.

Please click here for additional support if you have a question or issue that is not listed above.



Performance Management Resources

For specific information or resources related to LIHEAP Performance Management, please visit the Grantee Resources Section of this website, or visit the Performance Management section of the LIHEAP Virtual Library.

Data Warehouse/Reports

Technical support for using the Data Warehouse (Reporting) on this website can be found here.